Terms and Conditions

My services and this website are subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website may use cookies to monitor browsing preferences. If you do allow cookies to be used, the personal information you have disclosed to me may be stored, but only by me, and will not be shared with third parties.
  • It is normal for me to make notes following our sessions, which I use to prepare for future sessions. This information will be kept only in a secure password-protected computer and will be permanently deleted on request.
  • As a standard disclosure I do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and I expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which I shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to me. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with copyright law, which forms part of these terms and conditions.
  • Any trademarks/copyrights reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that I endorse any such website(s), or that I have responsibility for their content.
  • Any dispute arising out of your use of my services and website is subject to the laws of England and Wales.
  • My professional indemnity insurance prohibits selling coaching services to anyone not currently residing in the UK. By buying my coaching services you confirm that you reside within the United Kingdom.
  • Coaching commonly addresses attitudes, behaviours, knowledge and skills, and also focusses on emotional development. My role is to help you understand how to improve, develop, learn, achieve aims and manage life change and personal challenges. You understand that responsibility for making such changes lies with you.

Cancellation and refund policy

While appointments can be cancelled at any time, 2 full days’ notice must be given to ensure a refund. For example, if your appointment is scheduled on a Thursday 4th, you must have cancelled your appointment by 12 midnight on the preceding Monday. This allows Tuesday and Wednesday for other clients to make bookings.

The 6 session packages can also be refunded with same 2 full days’ notice of the first appointment. Partial cancellations will be subject to a withdrawal of the discount. For example, if you wish to cancel two remaining Skype or telephone appointments your refund would be £84, this is calculated as (£324-(4 x £60)).